Registration Help & Support Page
Welcome to the supplementary support page for the 2020 virtual event HealthTech Showcase, The purpose of this page is to provide assistance and contact details to swiftly gain assistance should you need it and ensure a virtual experience which is as smooth as technically possible.
If you have not already done so, please pre-register directly for the event on the American Diabetes Association webpage by using the Register button.
Once registered use the Enter Event button to gain access to the virtual event space or use the ADA button for further information on the American Diabetes Association.
The 2020 HealthTech Showcase
By the Leaders Forum benefiting American Diabetes Association
Registration Video Guide
This video guide will take you step by step through the event platform registration in under three minutes.
Video & Audio Issues
Not to worry, let's get them sorted out as quickly as possible so you don't miss any of the event highlights
Which browsers work best? (Skip to Audio & sound settings if using Chrome)
Please avoid Brave, Safari, Microsoft Internet Explorer or Edge since these browsers lack the modern web technologies support necessary for Hopin online events to run in a web browser correctly.
The latest versions on desktop of Chrome or Firefox guarantee the best experience and can be the swiftest method to resolving any issues. We recommendation Chrome as the best browser and Chrome can be downloaded directly using this link: Download Chrome
Mobile browsers: Safari on iOS and Google Chrome on Android. Mobile devices have small screens and make navigating the event more difficult, we would recommend using a laptop or desktop for the very best experience.
Audio & sound settings
Chrome is the best browser to use for your attendance at events
All being well you should've been prompted to select your audio and video device on your machine to enable people to hear and see you at the event, but if you are unable to select your AV options, it is probably because you need to give browser permissions for Hopin to access your AV devices.
To give browser permissions in the Chrome browser a shortcut is in the URL bar, find the video camera icon and click it. A drop-down modal will appear like this on the right, if not you will need to manually find the settings, guide below.
Google Chrome Browser settings
Make sure your camera and microphone are allowed for https://hopin.to.
You can also check to see if Hopin has access to your AV devices this way: In your browser, click Chrome
copy this link into the search bar : chrome://settings/content
or
- Go to Preferences
- Select Privacy and Security.
- Find Site Settings
- Under Site Settings, locate both the Camera and Microphone sections.
- Hopin should be one of the approved sites for both settings.
- and switch on Ask before accessing (recommended)
Please note: Every effort has been made to make the information contain in this help page as up to date as possible, however for additional information or if updates and changes have been made which our outside of our control the links below will lead to the official browser pages for additional browser support:
*We recommend Chrome browser for attending events
Technical Help
Chrome & Firefox Extensions:
Sometimes, third-party extensions used on desktop browsers can affect the experience blocking some of the Hopin interface elements.
That’s why we also recommend opening the event in either Incognito mode on Chrome or Private tab on Firefox depending on which browser you are using.
Chrome - Incognito mode (command+Shift+N on macOS or Ctrl+Shift+N on Windows)
Firefox - Private tab (command+Shift+P for macOS or Ctrl+Shift+P for Windows)
Performance & other issues:
Sometimes, the machine used requires more resources. Multiple open tabs and/or open applications can slow down a machine and affect the experience of an event. If you are experiencing issues in performance or other issues, please try to close other applications and reduce the number of open browsers tabs.
Event Sponsorship
Leaders Forum is an incredible opportunity to connect with early-stage companies in a wide range of therapeutic areas, contribute to one of the most socially relevant causes, and to help drive innovation in health technology. Don’t miss this rare opportunity to advance innovation in health technology during the COVID-19 response. Health technology is enabling care for millions of people living with health conditions during this time.
Sponsorship opportunities are available for this and future events:
Please contact Krystal McLear directly at the American Diabetes Association at KMcLear@diabetes.org
Live Event Assistance
Live event assistance is provided by Chatty Event Management our virtual event partner and will open one hour before the event. Assistance will continue to be available during the scheduled live event segments to provide support with any technical issues and help answer questions related to the event platform for a smooth as technically possible experience.
The link Live Assistance will take you to a live virtual video room for support and assistance.
You can join directly via mobile or desktop machine, if you are facing video issues, please try contacting support via another device.Support can also be reached before the event by using a email