video or audio problems

Not to worry, let's get them sorted out as quickly as possible so you don't miss any of the the event highlights

Chrome is the best browser to use for your attendance at events

All being well you should've been prompted to select your audio and video device on your machine to enable people to hear and see you at the event, but if you are unable to select your AV options, it is probably because you need to give browser permissions for Hopin to access your AV devices.

To give browser permissions in the Chrome browser a shortcut is in the URL bar, find the video camera icon and click it. A drop-down modal will appear like this on the right, if not you will need to manually find the settings, guide below.

Google Chrome Browser

Make sure your camera and microphone are allowed for

You can also check to see if Hopin has access to your AV devices this way: In your browser, click Chrome

copy this link into the search bar : chrome://settings/content


  1. Go to Preferences
  2. Select Privacy and Security.
  3. Find Site Settings
  4. Under Site Settings, locate both the Camera and Microphone sections.
  5. Hopin should be one of the approved sites for both settings.
  6. and switch on Ask before accessing (recommended)

Please note for additional information or if updates and changes have been made which our outside of our control the links below will head to the official browser pages:

*We recommend Chrome browser for attending events

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